How to remove a Google review: what Google takes down
You can't delete a Google review from your business profile yourself, even a nasty one that isn't true.
Guides
How to respond to Google reviews: a guide for tradies
Reply to every Google review, the good, the mixed and the bad.
How to respond to a bad Google review, with examples
A one-star review lands while you're on the tools, and by smoko you've written three angry replies in your head.