Service terms for the Google review service

Last updated: 30 October 2026

These are the terms for Prado Digital's Google review service. They apply once you sign up and make your first payment. Using our website is covered by our terms and conditions, and how we handle personal information is in our privacy policy.

Prado Digital is a trading name of Prado Group Pty Ltd (ACN 632 542 342) as trustee for Prado Trust (ABN 94 853 850 839). In these terms, "we" and "us" means Prado Digital, and "you" means the business that signs up.

1. What you get

We run Google review requests after every job, done for you. That includes

a check-in message after each job you mark done, then a review request by text and email under your business name, with a link to your Google review page

up to three reminders, a few days apart, which stop when your customer clicks the link or opts out

review requests to your customers from the past year who were never asked, sent slowly and never all at once

a thank-you reply to every new review. When a tough review comes in, you choose whether to answer it yourself or have a calm, professional standard reply go out for you

your newest Google reviews shown on your website, and your new 5-star reviews shared to your social pages

regular updates on how many customers were asked and how many new reviews came in

setup and ongoing care, including the phone number your texts are sent from for the first 12 months, and the cost of sending your messages within reasonable use

You can approve your messages before anything goes out. We aim to have you live within 72 hours of having everything in section 4.

2. The fee and GST

The service costs A$297 + GST a month, which is A$326.70 a month including GST. There's no setup fee and no lock-in contract.

Your first payment is taken when you sign up, then the same amount is charged to the same card on the same date each month. Your receipt comes by email. See the full breakdown on our pricing page.

After the first 12 months, the phone number your texts are sent from is charged to you, usually around A$15 to A$25 a month depending on how many messages you send.

Reasonable use. Sending is included up to 1,000 messages a month. Any messages over that are charged to you on your next bill.

Failed payments. If a payment doesn't go through, we'll let you know and try again. If it still hasn't been paid 7 days after it was due, review requests stop until it is. If it hasn't been paid 14 days after it was due, your account is paused permanently and the service ends (see section 8).

Price changes. If we change the price, we'll email you at least 30 days before your next payment at the new price, so you can cancel first if you want to.

3. 30-Day Review Guarantee

If your Google Business Profile gets more new reviews in your first 30 days with us than in your usual month, the guarantee is met. If it doesn't, we refund your first monthly payment in full. The 30-day promise page explains it with examples.

Your usual month. We count the new Google reviews your profile received in the 93 days before the day you sign up, and divide that number by 3. For example, if you got 6 reviews in those 93 days, your usual month is 2, so 3 new reviews in your first 30 days meets the guarantee. If the result isn't a whole number, any count above it meets the guarantee, so 7 reviews gives a usual month of 2.33 and 3 new reviews meets it. If you got no reviews in those 93 days, your usual month is 0, so one new review meets the guarantee.

Your first 30 days. These start on the day you sign up and make your first payment, as long as you give us the details and access we ask for at setup within 5 days of signing up. If that takes longer than 5 days, your first 30 days start on the day we have everything we need, which we confirm to you by email.

What counts. We count the new reviews that show on your Google Business Profile, for both your usual month and your first 30 days. Reviews that Google hides or removes don't count in either number.

What we need from you. The guarantee applies as long as you kept marking finished jobs as done during your first 30 days.

How to claim. Email [email protected] within 14 days after your first 30 days end. We'll send you both review counts, and if the guarantee wasn't met, we'll refund your first monthly payment (A$326.70 including GST) to your original payment method within 7 business days.

Limits. The guarantee covers your first month only and applies once per business. After a refund, you can keep the service going month to month or cancel, it's your choice.

4. What we need from you

To get started:

how you record finished jobs, so each one can trigger a review request

manager access on your Google Business Profile. You stay the owner and can remove us at any time. If you don't have a profile yet, you open one under your own Google account and add us as a manager, and we set it up for you

a list of your customers from the past year, if you have one. Name and mobile is enough

optional: connect your social account/s for posting your 5-star reviews to social media.

optional: create a subdomain so we can send emails from your business name (if not they go out from yourbusiness.pradodigital.com.au)

After that:

keep marking jobs done the way we set up together

only send us details of real customers you've done work for

tell us about anyone who shouldn't be asked, for example someone in a dispute with you or who has asked not to be contacted

keep our manager access in place while the service is running

5. Your customers' details: who holds them and why

The names, numbers and email addresses you give us belong to your business. We use them for one thing: sending your check-in messages, review requests and reminders. We don't sell them, share them with anyone else or use them to market our own services.

You're responsible for having the right to contact your customers. Every message we send for you names your business and includes an easy way to opt out, and anyone who opts out isn't messaged again.

Where they're stored. Some of the data we hold, including your customers' details, is stored on servers in the United States. Some of the services we use, such as our payment provider, work in Australia but may also store data in the US and/or other countries.

After you cancel. We delete your customers' details within 30 days after your service ends. We keep a record of anyone who opted out, so they're never messaged again if you come back. If you'd like us to delete everything, including that record, just ask. You're then responsible for keeping your own list of customers who asked not to be contacted, and giving it to us if you ever come back.

More detail is in section 6.3 of our privacy policy. If you'd like to check your own privacy obligations as a small business, the OAIC has a guide: Small business privacy guidance from the OAIC (read 29 October 2026).

6. Google's rules

Every customer gets asked, whatever their check-in answer. If a check-in shows a problem with the job, you get a week or two to sort it out, then the review request goes out as usual. We never offer customers anything in return for a review, never write reviews for you and never post a review on anyone's behalf.

Google decides which reviews show on your profile and where your business appears in search. We can't control either, so we don't promise any ranking, number of calls, jobs or star rating.

7. Who owns what

The reviews on your Google Business Profile belong to your business and stay there, subject to Google's rules. Your Google Business Profile stays yours, with you as the owner. Your customer list stays yours.

The phone number we set up for sending your texts belongs to Prado Digital and stays with us if you cancel.

8. Cancelling the service

You can cancel at any time. There's no lock-in contract and no cancellation fee.

How to cancel. Email [email protected] with the subject "Cancel". Put any requests in the body of the email, for example if you'd like us to stop asking your customers straight away. We'll reply to confirm we've received it.

What happens to the rest of your month. Your service runs until the end of the month you've already paid for, and your customers keep getting asked for reviews in that time, unless you ask us to stop sooner. We won't charge you again after you cancel.

Refunds. Once a monthly payment has been received, we don't refund part months, apart from the 30-Day Review Guarantee in section 3. We may make an exception at Prado Digital's discretion.

Handing everything back. We'll send you the steps to remove Prado Digital as a manager on your Google Business Profile, and we'll remove anything else we set up for your business, so it stays solely in your hands after that.

If we need to end the service. We'll end the service by email if

a payment is 14 or more days overdue

you ask us to do something that would break the law or Google's rules

you or anyone on your behalf is abusive towards us. We'll give you notice by email and stop all contact with you, but your review requests keep running until the end of the month you've paid for or for 30 days, whichever comes first

If we end the service for any other reason, we'll give you 30 days' notice by email.

9. Pausing the service

You can pause the service for up to 3 months in each financial year (1 July to 30 June). For each paused month you pay 50% of your usual monthly fee. While the service is paused, no review requests go out. To pause, email [email protected] with the subject "Pause" and the months you'd like to pause, before the month starts.

10. Referring a mate

If you enjoy the service and a mate you refer signs up, you each get a discount on your monthly payment.

The discount. Each referral that signs up takes 5% off your monthly payment, and 5% off theirs. Referral discounts add up to a maximum of 50%, so with 10 active referrals you pay 50% of your monthly payment.

How long it lasts. The discount lasts for life, for as long as both of you are paying clients of Prado Digital. If either of you stops paying for the service, the 5% from that referral stops.

Like for like. The discount applies to the same service on both sides. If you're paying for Google review requests, it comes off your Google review requests payment. If Prado Digital adds other services in future, the discount still applies like for like.

How a referral counts. Your mate needs to tell us you referred them when they sign up.

The fine print. The discount comes off your monthly payment. It isn't paid as cash and can't be transferred to anyone else.

11. Your rights and the law

These terms are in addition to your rights under the Australian Consumer Law and don't limit them. They're governed by the laws of Queensland and the Commonwealth of Australia.

Changes to these terms. If we change these terms, we'll email you at least 30 days before the change applies to you.

12. Questions

Ask us anything about these terms on 0468 063 003 or at [email protected], Monday to Saturday, 8am to 8pm. Our contact page has every way to reach us. Post goes to PO Box 530, Caloundra QLD 4551.